Expert Business IT Services & Support
in Beds & Herts

In today's business environment, reliable and efficient IT systems are crucial for success. I provide comprehensive IT services designed to support small and medium-sized businesses in Bedfordshire, Hertfordshire, and surrounding areas, ensuring your technology works for you, not against you.

With expertise honed through roles managing infrastructure and projects at companies like Virgin Money and Cera Care, I understand the demands of business IT. My focus is on proactive support, robust solutions, and clear communication to minimise downtime and boost productivity.

Core Business Services:

  • Managed IT Support: Proactive system monitoring (Nagios/Icinga experience), responsive helpdesk support (remote & on-site using tools like Kaseya), regular preventative maintenance.
  • Server Management: Expertise in Windows Server (2003-2019+) and Linux (Debian, CentOS, Ubuntu) administration, setup, maintenance, and troubleshooting. Virtualization experience with Hyper-V and Xen/XCP-ng, including P2V migrations.
  • Network Infrastructure: Design, installation, configuration, and security of office networks (wired/wireless), including firewalls (Sophos experience), switches, VLANs, and VPN setup. Cabinet patching and hardware installation.
  • Cloud Services: Expert administration, migration, and support for Microsoft 365 and Google Workspace. Experience with AWS (Route53, Workspaces), GAM CLI, and other SaaS integrations.
  • Cybersecurity & Identity Management: Implementation and management of Multi-Factor Authentication (MFA), endpoint security solutions, Identity Access Management (IAM). **Okta Certified Administrator** with experience in SSO implementation, app integration, agent management, and Okta Workflow automation. Implementation of secure password management (e.g., Vaultwarden) and credential sharing tools.
  • Hardware & Software: Consultation and procurement advice, setup, and deployment of servers, desktops, laptops. Software installation, licensing management, and system imaging/deployment (MDT, WDS, Theopenem).
  • Data Backup & Disaster Recovery: Implementing and managing robust backup strategies (cloud, tape/Symantec Backup Exec experience) to protect critical business data.
  • IT Projects & Consultancy: Full lifecycle IT project management (Google PM Certified). Strategic IT advice, site audits, compliance support (ISO27001/9001, ITIL, SOC 2), process improvement, IT documentation creation, and post-acquisition system integration.

Pricing Approach

Services can be provided on an ad-hoc basis, project basis, or through tailored support agreements. Please get in touch to discuss your specific business needs and receive a consultation or quote.

Network cables connected to a business network switch

Why Choose The Tec Wizard for Your Business?

  • Over 15 years managing diverse IT environments.
  • Direct access to an experienced, certified professional (Okta Admin, Google PM).
  • Specialist skills in Okta, M365, Google Workspace, and server admin (Win/Linux).
  • Experience with compliance frameworks (ISO, ITIL, SOC2).
  • Strong focus on security, reliability, and efficiency.
  • Local on-site support for businesses in Beds & Herts.
  • Proven project management and complex migration experience.

Client Success: Okta Implementation for Large User Base

Challenge: While at Cera Care, managing secure access and user lifecycles for a rapidly growing workforce of 1200+ users presented significant challenges. Manual onboarding and offboarding were inefficient and prone to creating security gaps.

Solution Delivered: I led the project to research, implement, and manage Okta as the central Identity and Access Management solution. This included configuring Single Sign-On (SSO) for numerous applications and developing specific Okta Workflows to automate the user onboarding and offboarding processes, reducing manual intervention.

Outcome: The Okta implementation significantly streamlined identity management, drastically reduced helpdesk workload for account administration, improved day-one productivity for new employees, and established a robust, scalable, and secure access control system for the entire organization.